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A customer returns a defective item she recently purchased. She loves the merchandise, but the store doesn’t have any more like it. What would you do?

Timothy Norman

in History

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1 answer

Kristi Hammond on April 8, 2018

In such cases, the companies offer a product that can meet their needs, or they may offer a full refund. Often, things like vouchers or coupons other services are offered, or there is an offer to repair the defective product without charge. Cases in which the company does nothing, they are very rare.

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